Return and Refund Policy

Last updated: May 04, 2021

Thank you for choosing Monodrop.


If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns or contact us on the email below.The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


Interpretation


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions


For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Monodrop , Tartu mnt 67/1-13b 10115 Tallinn, Estonia.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Monodrop , accessible from https://monodrop.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights


You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns


In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods


For each order a Free return label is automatically generated. In case of damaged, incorrect item or size, not-matching the picture or description the customer has 14 days to contact the delivery service and arrange the hour, place of the pick up of the parcel. (Best keep the original package.)

In case of missing label or issues with the delivery, please contact us to assist you throughout the process. 

IMPORTANT

*Please note that Monodrop is NOT responsible for the returns of discounted products or products purchased during "SALE" periods.

*Please note that items purchased during any SALE campaigns on  monodrop.net are NON-RETURNABLE.

Please ensure item(s) are in their original conditions and they should not smell or be worn outside. The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product(s) should be in a position to sell again in the market (without any damage, dirt or being fixed).

When we receive the package, we will contact you immediately and resolve the issue.

How to Return a Package


All return requests are fulfilled online : 


Gifts


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us


If you have any questions about our Returns and Refunds Policy, please contact us:

  • email : support@monodrop.com
  • Phone : 0090 531 881 7070
Return and Refund Policy for Monodrop